Refund & Return Policy

We want you to be satisfied with your purchase from 316collectibles. This policy explains when you can return an item and how refunds are issued. [ADJUST THE WINDOWS, FEES, AND EXCLUSIONS BELOW TO MATCH YOUR ACTUAL POLICY.]

You may request a return within 3 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging where applicable. Singles are listed in the condition at the time of image scan. However, we do not use AI to grade and there will be a human error element. Please contact us with questions regarding the condition of the received card and be ready to share actual images of the card received. Each singles related request will be on a case by case basis and does not guarantee a refund.

All our sealed products are authentic and, unfortunately, cannot guarantee a return/refund. If the package you received was damaged during transit, please contact us immediately and share pictures of the unopened box. For sealed cases, if additional packaging was not purchased to protect the exterior case box, then a refund will be reviewed on a case by case basis.

• Opened sealed product (e.g. booster boxes/packs) once the seal is broken, except where required by law.
• Items marked "final sale" or "as-is" at the time of purchase.
• Gift cards and store credit.
• [ADD OR REMOVE EXCLUSIONS TO MATCH YOUR STORE.]

To start a return, contact us at [email protected] or [email protected] with your order number and the items you want to return. We will provide return instructions. Items sent back without first requesting a return may not be accepted.

Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within [NUMBER] business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.

If you paid all or part of an order with a gift card or store credit, that portion is refunded back to your gift card or store credit balance rather than to a card or bank account, and any remainder goes back to the payment method you used for it.

Original shipping charges are non-refundable unless the return is due to our error (e.g. a wrong or defective item). Return shipping costs are the customer’s responsibility.

If you receive a damaged, defective, or incorrect item, contact us at [email protected] or [email protected] within 3 days of delivery with photos. We will arrange a replacement or refund at no additional cost to you.

The fastest way to exchange an item is to return the original (per this policy) and place a new order. Exchanges cannot be made due to market price changes.

Questions about a return or refund? Contact 316collectibles at [email protected] or [email protected].